Terms of Service

1. Acceptance of Terms

By accessing and using the ND Family Support Platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

2. Description of Service

ND Family Support Platform provides AI-powered support, resources, and guidance for families of neurodivergent individuals. Our Service includes:

• Comprehensive assessment tools
• AI-powered question and answer system
• Access to educational resources and PDF guides
• Custom PDF request services (Professional tier)
• Email support and automated guidance

3. Not a Substitute for Professional Medical Advice

IMPORTANT: The information and guidance provided through our Service is for educational and informational purposes only. It is NOT a substitute for professional medical advice, diagnosis, or treatment.

Our Service does not provide:

• Clinical diagnosis or treatment
• Therapy or counseling services
• Emergency mental health support
• Medical prescriptions or recommendations

Always seek the advice of qualified healthcare providers with any questions you may have regarding a medical condition or treatment. Never disregard professional medical advice or delay seeking it because of information obtained through our Service.

If you or someone you know is in crisis or experiencing a mental health emergency, please call 911 or contact the National Suicide Prevention Lifeline at 1-800-273-8255.

4. User Accounts and Registration

To access certain features of our Service, you must register for an account using a third-party authentication provider (OAuth). You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

5. Subscription Plans and Billing

We offer multiple subscription tiers with different features and pricing:

• Free Tier: 2 free questions
• Individual Plan: $34/month - 100 questions per month
• Family Plan: $49/month - 150 questions per month, 2 logins
• Professional Plan: $99/month - Unlimited questions, PDF library access, custom PDF requests

By subscribing to a paid plan, you agree to:

• Pay all fees associated with your chosen subscription tier
• Automatic monthly billing until you cancel your subscription
• Our right to change pricing with 30 days' notice

6. Cancellation and Refunds

You may cancel your subscription at any time through your account dashboard. Upon cancellation:

• Your access will continue until the end of your current billing period
• No refunds will be provided for partial months
• We offer a 7-day satisfaction guarantee for new subscribers

To request a refund within the 7-day guarantee period, please contact us at [email protected].

7. Acceptable Use Policy

You agree NOT to use our Service to:

• Violate any applicable laws or regulations
• Harass, abuse, or harm others
• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots, scrapers) without permission
• Share your account credentials with others (except Family plan co-parent feature)
• Resell or redistribute our content without authorization

8. Intellectual Property Rights

All content, features, and functionality of our Service, including but not limited to text, graphics, logos, images, and software, are the exclusive property of ND Family Support Platform and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes. You may not:

• Copy, modify, or distribute our content without permission
• Reverse engineer or decompile our software
• Remove copyright or proprietary notices
• Use our content for commercial purposes without a license

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to:

• Collection of information as described in our Privacy Policy
• Use of cookies and similar tracking technologies
• Processing of your data in accordance with applicable laws

10. User-Generated Content

When you submit questions, assessment responses, or other content through our Service, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process that content solely for the purpose of providing and improving our Service.

We may use anonymized, aggregated data from user interactions to:

• Improve our AI models and responses
• Develop new features and resources
• Conduct research and analytics

Your personal information will never be shared publicly without your explicit consent.

11. Disclaimer of Warranties

OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of information provided

We do not guarantee that our AI-powered responses will be accurate, complete, or suitable for your specific situation. You use our Service at your own risk.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ND FAMILY SUPPORT PLATFORM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, data, or goodwill
• Service interruptions or delays
• Decisions made based on information from our Service
• Any damages arising from use or inability to use our Service

Our total liability for any claims related to our Service shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless ND Family Support Platform, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your submission of false or misleading information

14. Modifications to Service and Terms

We reserve the right to:

• Modify, suspend, or discontinue any part of our Service at any time
• Update these Terms of Service with 30 days' notice
• Change subscription pricing with 30 days' notice to existing subscribers

Continued use of our Service after changes to these Terms constitutes acceptance of the updated Terms.

15. Termination

We may terminate or suspend your account and access to our Service immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of subscription fees
• Abusive behavior toward our staff or other users

Upon termination, your right to use the Service will immediately cease, and we may delete your account data in accordance with our data retention policies.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our Service shall be resolved through:

• Good faith negotiation between the parties
• Binding arbitration if negotiation fails
• Small claims court for disputes under $10,000

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and ND Family Support Platform regarding your use of our Service.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Website: Contact Page

By using the ND Family Support Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.